Refund Policy

You can cancel your purchase within 14 days. The cancellation period expires 14 days from the day you receive your order. If you wish to return an item, please notify us by email at info@unite-femme.dk. In your message, please make it clear that you wish to exercise your right of withdrawal. You cannot cancel your purchase by refusing to accept the item without notifying us at the same time.

Once you have informed us of your decision to cancel your purchase, you have 14 days to return the item to us. You can easily purchase a return label from us, or you can choose to handle the return shipping yourself. The costs associated with returning your item are hold by you, and you are liable if the item is damaged during transport. We do not accept returns sent to a parcel shop.

If you wish to return an item, you have the following two options:

Return with a return label from us
You have the option to purchase a return label from us, which will be sent to your email. Simply send us an email at info@unite-femme.dk and provide your order number. The price for a return label depends on your location, we will calculate the price for you in advance. The shipping price will be deducted from the amount we refund to your account once we have received and processed your return.

Return, where you handle the postage yourself
If you prefer to handle the postage and choose the carrier yourself, please send the item to the address below. Your return shipment must ALWAYS be sent with delivery, regardless of the carrier chosen. We do not accept return shipments delivered to parcel shops or other pickup locations. We always recommend that you obtain a receipt as proof of shipment, as the sender is responsible until we receive the package.

Unité Femme ApS
Skovduevej 23
3120 Dronningmølle
Denmark

Return or exchange in our warehouse
Unfortunately it is not possible to return or exchange items at our warehouse .

Unclaimed Packages
If you fail to pick up your package at the Parcel Shop, your order will automatically be returned to us. For all unclaimed orders, we will automatically refund your order as soon as we receive it and deduct the return shipping price.

Condition of the item when Returning
It is important that the item is in the same condition and quantity as when you received it. The customer is liable for any reduction in the value of the item due to handling other than what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you can try the item as you would in a physical store. If the item has been tested beyond what is described above, we consider it used, which means that upon withdrawal of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value. In certain cases, this may mean you only receive the shipping costs back.

Need help or have questions? Please send us an email at info@unite-femme.dk